About Feniks

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FAQ

Wed, 12/04/2013 - 09:21 - ed_root

How can I pay for the order?

Depending on the order value, type of shippment and your preferences, you can choose one of the following methods of payment: - bank transfer, - cash on delivery, - on-line payment

How much will I pay for the shipment?

The shipping costs depends on the quantity of goods ordered and country destination.

What is the minimum delivery requirement?

We do not have minimum delivery requirements.

What is a minimum order of unstandarised dimension of the products?

We do not have minimum order. We are able to produce even one advertising packaging or gift bag.

Logo for printing - In what format the file has to be sent to obtain logo visualisation on the product?

Please send the files in following formats: cdr.,eps., PDF. Fonts should be converted into vector format.

Are given prices net or gross?

The given prices in our catalogues and price lists are net prices. Prices on the online shop are gross prices.

Can the goods be picked up personally?

The given prices in our catalogues and price lists are net prices. Prices on the online shop are gross prices.

Can I have string in color of printing?

Yes, it is possible. We offer a wide range of colors used in the handles. We can use string individually for customer's order.

Can you produce any size of gift bags or packaging?

Yes, we can. We have a wide range of formats. Preparing of the new punch entails additional costs, which in the case of the minimum difference in the size of products may be an unnecessary expense. For small quantity it is not necessary to produce new punch. In this case the products are made manually.

Do you offer any discounts for advertising agencies and distributors?

Yes, our policy provides discount privileges. However, this is related to companies that permanently cooperate with us and comply with the agreed terms and conditions. Discount levels depend largely on the volume of orders, but also our decisions are based on an individual assessment of your company as a potential partner.